Refund policy

Returns, Refund, Exchange, and Return Shipping.

Please review our policy carefully before initiating a return request.
Use the link below to initiate a return.

https://account.svbventures.in

Returns (If applicable):

Our return policy is valid for 6 days from the date of delivery (delivery date included). If more than 6 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

Conditions for Return:

To be eligible for a return, the item must meet all of the following conditions:

• The item must be unused, unworn, and in the same condition as received.
• The item must be returned in its original packaging, including all tags and accessories.
• Returns are accepted only if the product is:
• Defective
• Damaged
• Incorrect item sent, including a different colour or size from the one ordered

Mandatory Evidence for Returns:

For any return request related to wrong, damaged, or defective products, customers must:

• Provide a mandatory parcel opening video
• Upload clear images of the original product
• Clearly mention the reason for return

Note: Return requests without the required video or images will not be accepted.

Final Sale Items:

Please note that Final Sale / Sale / Discounted items are not eligible for return or refund.

Non-Returnable Items:

The following items cannot be returned:

• Perishable goods such as food, flowers, newspapers, or magazines
• Intimate or sanitary items
• Hazardous materials
• Flammable liquids or gases

Refund Eligibility:

We only offer refunds for items that are damaged, defective, or incorrect, including when we send a different size from the one ordered.
No refunds or exchanges will be provided for reasons other than those stated above.

Additional non-returnable items: 
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or may be on google pay within 7-10 working day from the date of approval of refund. In case of COD orders refund will be processed for product price, not COD fees and the same will be applied to original method of payment.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at svb.ventures@svbventures.org. 

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items, discount, clearance, or promotion are not eligible for a refund or cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged and not quality, off course quality depend on the product price. If you need to exchange it for the same item, send us an email at svb.ventures@svbventures.org and send your item to: SVB Ventures, C-110 peninsula pinnacle, Exide industries Road,, off Sarjapura-Attibele Rd,Billapura, Sarjapura, Exide gate, 562125 Bangalore KA, India.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to: SVB Ventures, C-110 peninsula pinnacle, Exide industries Road,, off Sarjapura-Attibele Rd,Billapura, Sarjapura, Exide gate, 562125 Bangalore KA, India   OR 

Alternatively, products may be returned to any other address communicated by SVB Ventures at the time of the return request to ensure timely processing.

Note: Please contact our customer support team before sending any return to obtain return authorization and the correct return instructions.

You are responsible for return-shipping costs, either paid directly to the courier when you arrange the return or deducted from your refund when SVB Ventures arranges the return. Shipping costs are non-refundable. Return-shipping costs will not be charged twice for the same return. If you arrange and pay for return shipping yourself, no additional return-shipping deduction will be made from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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